Terms of Use

Article I. Introductory Provisions

1. The company Dalinora, s. r. o., with its registered office at Pribinova 10, 811 09 Bratislava – Staré Mesto district, Slovak Republic, ID No.: 57 430 471, registered in the Commercial Register of the Bratislava III Municipal Court, section: Sro, insert No.: 195826/B (the “Company”) is authorised to carry out the activities registered in the Commercial Register within its scope of business, including the activity of an independent financial agent.

2. The Company is authorised to carry out the activity of an independent financial agent under registration number 292828 on the basis of a licence granted by the National Bank of Slovakia dated 8 April 2026, which became final on 16 April 2026, ref. no. NBS1-000-119-598, doc. no. 100-001-093-192, in the following sectors: (i) the insurance or reinsurance sector; (ii) the capital market sector; (iii) the old-age pension savings sector.

3. As an independent financial agent, the Company performs financial intermediation within the meaning of Act No. 186/2009 Coll. on financial intermediation and financial advisory services (the “Act”). Within the capital market sector, the Company provides the investment service of receiving and transmitting orders and investment advice within the meaning of Act No. 566/2001 Coll. on securities and investment services (the “SA”). Investment advice is provided to a person who has expressed interest in this service or to whom financial intermediation is provided (in both cases the “Client”) through the Application on the basis of an automated evaluation of their investment profile by the Application’s Underlying Algorithms. The Client acknowledges that within the Application they enter into direct interaction with artificial intelligence technology, which is implemented in the Application solely in the form of a conversational interface (the “AI Chatbot”) that serves as a communication interface.

4. These GTC govern the conditions under which the Company concludes the Financial Intermediation Contract with the Client as a distance Contract within the meaning of the CPA and govern further conditions of the legal relationship.

Article II. Definitions

1. The Application is a mobile application with a client interface named “Dalinora”, available for download via links at the web address www.dalinora.com, which serves as the main Means of Distance Communication for carrying out financial intermediation, digitally concluding contractual documentation, and accessing the Client Zone, and which for the purposes of this contractual relationship is considered a durable medium within the meaning of § 4 letter g) of the Act.

2. The AI Chatbot is a communication interface within the Application in which artificial intelligence technology is implemented, whose function is limited to communicating with the Client and communicating the results generated by the Application’s Underlying Algorithms, while it does not itself carry out expert assessment, does not execute financial operations, and does not make independent investment decisions within the meaning of the relevant legislation.

3. A Financial Institution is a financial institution within the meaning of the Act with which the Company has concluded a written agreement on the basis of which it performs financial intermediation.

4. A Client is a natural person who has expressed interest in financial intermediation being carried out (in particular by downloading and using the Application, starting registration, or completing the investment questionnaire) or to whom the Company provides financial intermediation on the basis of the Financial Intermediation Contract.

5. The Application’s Client Zone is a secured part of the Application, accessible to the Client after successful completion of registration and verification of their identity (KYC), serving in particular for the secure delivery and archiving of documents, provision of information to the Client, and recording the course of the provision of financial intermediation services and the Client’s expressions of will.

6. A Means of Distance Communication is a means that enables the Financial Intermediation Contract to be concluded as a distance Contract, i.e. without the simultaneous physical presence of the Company’s representatives and the Client, in particular the Application, electronic mail, and telecommunication devices.

7. The Application’s Underlying Algorithms are firmly defined software procedures and mathematical formulas (code) that operate on the principle of predefined logical rules and calculations. Unlike the AI Chatbot, these algorithms do not use artificial intelligence or machine learning technology. Their sole task is to mathematically evaluate the Client’s answers in the investment questionnaire and, on the basis of fixed rules approved by the professional guarantor, assign the Client a corresponding investment solution of a partner Financial Institution. This ensures that investment recommendations are always predictable, precisely traceable, and independent of the AI Chatbot’s conversational abilities.

8. An Intermediated Contract is a contract for the provision of a financial service (in particular a contract for an investment service, an insurance contract, or an old-age pension savings contract) that the Client concludes with a Financial Institution following the financial intermediation carried out by the Company.

9. The Website is the Company’s internet page www.dalinora.com, which serves as the Company’s marketing presentation and contains information about the Application and a link to download it.

10. The CPA is Act No. 311/2025 Coll. on consumer protection in the provision of financial services at a distance and on amendments to certain acts.

11. A distance Contract is a Financial Intermediation Contract concluded exclusively through a Means of Distance Communication within the meaning of the CPA.

12. The Financial Intermediation Contract or the Contract is a contract between the Client and the Company on the basis of which the Company provides the Client with financial intermediation services.

13. The Suitability Statement is a personalised document generated by the Application’s Underlying Algorithms after a suitability assessment has been carried out in the case of investment advice, which, in accordance with § 73d of the SA, contains an explanation of why the recommended solution corresponds to the Client’s profile and individual characteristics.

14. The Record of the Provision of Financial Intermediation in the Application is a written record produced electronically by the Company’s systems within the Application after financial intermediation has been provided, delivered without undue delay in PDF format to the Client’s e-mail address.

Article III. Scope of the GTC, other arrangements and applicable legislation

1. These GTC govern the rights and obligations of the contracting parties in downloading, installing, and using the Application, the process of Client registration in the Application, as well as the contractual relationships arising between the Client and the Company in connection with financial intermediation and the Registration Contract.

2. Before starting registration in the Application (when entering the phone number for verification purposes), the Client is obliged to familiarise themselves with these GTC and the Privacy Policy. By entering the phone number, ticking the relevant checkbox in the Application, and submitting a request for a verification SMS code, the Client submits to the Company a proposal to conclude a contract on registration and access to the Application’s Client Zone (the “Registration Contract”) governed by these GTC and confirms that they have familiarised themselves with the Privacy Policy.

3. Upon successful verification of the phone number by entering the one-time SMS code in the Application and creating access credentials, the proposal is accepted by the Company and the Registration Contract is concluded.

4. If the Client does not agree with these GTC, they are not entitled to use the Application. The Client is entitled to inform the Company of their disagreement with a change to the GTC without undue delay after notification of the new wording, in which case they are obliged to immediately cancel their user account directly in the Application interface (by pressing the “Close account” button), which under these GTC constitutes a unilateral termination of the Contract by Withdrawal from the Contract with effects of termination from the moment of delivery of the expression of will to the Company, as a result of which the Client permanently loses access to their Client Zone and all of their financial instruments may be sold off in accordance with the terms of these GTC.

5. Financial intermediation is governed by these GTC, the provisions of the Act, the CPA, the SA, the GDPR, Regulation (EU) 2024/1689 of the European Parliament and of the Council laying down harmonised rules on artificial intelligence (the AI Act), Regulation (EU) 2019/2088 (SFDR), and other applicable and effective legislation.

6. Registration in the Application and the provision of services are intended exclusively for natural persons who have reached the age of 18 and have full legal capacity. By registering, the Client confirms that they meet these conditions and that their capacity has not been restricted.

7. If it is found that the Client does not meet the conditions under point 3.6 of this Article, the Company is entitled to immediately block access to the Application, cancel the Client’s registration, and withdraw from both the Registration Contract and the Financial Intermediation Contract.

8. After successful registration in the Application, verification of the Client’s identity (KYC/AML) takes place, including biometric comparison of the face with the identity document, on the basis of the Client’s separate express consent. Upon successful identity verification, the Application’s Client Zone becomes accessible to the Client. Without successful identity verification, the Financial Intermediation Contract cannot be concluded.

Article IV. Provision of information and data and its updating

1. For the purpose of carrying out the Company’s business activity, including the provision of the financial intermediation service, the Company makes specific data and information available in the Application and in the Client Zone, or such data and information is generated by the Application’s Underlying Algorithms after data is entered in the relevant investment questionnaire or as a result of the Client’s interaction with the AI Chatbot. The Company makes every effort to update all information and data in a timely manner using automated technological processes.

2. The provision and updating of individual information and data relating to specific products of Financial Institutions depend directly on their provision and notification by the Financial Institution to the Company. The Application’s Underlying Algorithms always assess the suitability or appropriateness of financial services on the basis of currently available market data, in particular data that the Company has received from Financial Institutions or that is available from verified publicly accessible sources.

3. The Client is obliged to familiarise themselves in detail with the terms of the offer, including studying the Draft Contract, the Pre-contractual Information, the Supplementary Information, and all documents delivered to the Application, published on the Website, or sent to their e-mail address. If the Client does not understand any condition or generated recommendation, they may at any time ask the Company for an explanation via the AI Chatbot (within the Application) or directly via the Company’s professional guarantor at the e-mail address info@dalinora.com.

4. The Company performs financial intermediation with professional care and, pursuant to § 30 of the Act, is liable for damage caused by a breach of its obligations. However, within statutory limits, the Company is not liable for market losses on an investment.

Article V. Provision of information and data by the User, Potential client or Client

1. The Client is obliged to provide the Company exclusively with true, complete, and up-to-date information and data through the Application, regardless of the form or manner of provision, and must not conceal any fact having even a potential impact on the assessment of the suitability or appropriateness of the intermediation and/or the conclusion of the Financial Intermediation Contract or the Intermediated Contract.

2. If the Client provides the Company with any untrue, incorrect, or incomplete information or data, or conceals any facts affecting the intermediation and/or the conclusion of the Financial Intermediation Contract or the Intermediated Contract, they bear all legal liability for the damage and consequences thereby caused. The contracting parties acknowledge that the Application’s Underlying Algorithms generate recommendations solely on the basis of the data entered into the Application, and pursuant to § 28 of the Act the Company is not liable for the unsuitability of a financial service if such unsuitability was caused by the Client providing untrue, incorrect, outdated, or incomplete information.

3. The Client acknowledges that the Intermediated Contract itself between the Client and the Financial Institution is concluded at a distance through the Application. As an independent financial agent in the process of intermediating and concluding the Intermediated Contract, the Company ensures for the Client the collection of data, receipt of the Client’s expression of will, and the subsequent prompt transmission of this data and expression of will to the Financial Institution. Upon conclusion of the Intermediated Contract, a separate contractual relationship arises between the Client and the relevant Financial Institution.

4. The Client is obliged to update their data in the Application’s Client Zone without undue delay in the event of any change to already provided data or a change in their financial situation, property circumstances, ability to bear loss, knowledge, experience, or investment objectives. The Client is likewise obliged, without undue delay and no later than 3 days from the change, to update their personal data in the Application and inform the Company of any change in their personal and family status, in particular marriage, divorce, or the cancellation, termination, or change in scope of the community property of spouses (BSM). The Client acknowledges that such personal and family changes (in particular marriage, which establishes the community property of spouses) may have a fundamental impact on their financial situation, risk profile, ability to bear loss, as well as on the legal regime of ownership, handling, and settlement of financial instruments held with the Financial Institution. Updating this data is necessary so that the Application’s Underlying Algorithms can ensure ongoing compliance of the services provided with the Client’s current profile, family status, and property regime.

Article VI. Intermediation and conclusion of the Financial Intermediation Contract via Means of Distance Communication

1. The conclusion of the Financial Intermediation Contract takes place digitally through the Application. The proposal to conclude the Contract (the “Proposal”) is submitted by the Client to the Intermediary by sending a digital form within the registration process in the Application. The Proposal contains consent to these GTC and to the documents “Pre-contractual Information” and “Supplementary Information prior to the conclusion of a distance contract”.

2. Before concluding the Contract, the Client is obliged to familiarise themselves with the conditions for concluding distance Contracts set out by the CPA and the Act, with the documents “Pre-contractual Information”, “Supplementary Information”, “Privacy Policy”, and all documents delivered to the Application, published on the Website, or sent to their e-mail address. If the Client does not agree with or does not understand any condition or circumstance, they are not entitled to conclude the Contract.

3. Before submitting the Proposal, the Client is obliged to duly familiarise themselves with the Record of the Provision of Financial Intermediation in the Application, which was automatically generated by the Application’s underlying algorithms on the basis of the data provided by the Client in the investment questionnaire. By submitting the Proposal, the Client confirms the correctness and completeness of all input data for the Application’s Underlying Algorithms.

4. The process of assessing the Proposal by the Intermediary (including verification of the Client’s identity, i.e. in particular KYC, screening of sanctions and PEP lists, and evaluation of the suitability or appropriateness tests by the Application’s underlying algorithms) takes place automatically and in real time. The Contract is concluded, valid, and effective at the moment when the Application, on the basis of a successful evaluation of the Client’s input data, generates the Confirmation and delivers it to the Client Zone in the Application. Without undue delay after conclusion of the Contract, the Company sends the Client a counterpart of the concluded Contract, the Confirmation, and the Record of the Provision of Financial Intermediation in the Application (including the Suitability Statement) in PDF format to the Client’s e-mail address (durable medium). The Company reserves the right to reject the Client’s Proposal, in particular if identity verification (KYC) fails in real time or if the Client does not meet other legal or technical conditions for the provision of financial intermediation or use of the Application.

5. The Client’s expression of will aimed at submitting and signing the Proposal is carried out in the Application by means of an electronic act (confirming the relevant signing button in the Application) and subsequent SMS authorisation via a one-time authorisation code sent to the Client’s verified phone number. This phone number, as well as the Client’s entire identity, must be successfully verified in advance within the registration process by means of facial biometrics (comparison of facial likeness) and a scan of a valid identity document (identity card) performed directly in the Application. The Client expressly consents that this manner of concluding the Contract is legally binding, replaces their handwritten signature, and has the effects of the written form of a legal act.

Article VII. Cancellation of the distance Contract proposal and withdrawal from the distance Contract

7.1 The Client is entitled to request cancellation of the Proposal until the moment it is accepted by the Intermediary (i.e. until the automatic generation and delivery of the Confirmation), by e-mail to info@dalinora.com or by written notice delivered to the Company. In such a case the Contract will not be concluded, the Proposal ceases to exist without any legal effects, and no contractual relationship arises.

7.2 In accordance with the Contract and the CPA, the Client is entitled to withdraw from the Contract without giving a reason and without any penalty within 14 calendar days from the day of its conclusion (i.e. from the day of delivery of the Confirmation). For products in the life insurance sector in the Application, the period for withdrawal from contracts in the life insurance sector is 30 calendar days from the day of conclusion of such contract.

7.3 The Client may exercise their right to withdraw from the distance Contract under point 7.2 of this Article of the GTC in one of the following ways: a) electronically via the function located directly in the Application interface, labelled “Withdraw from the contract”. This function is continuously available to the Client in the Application’s Client Zone throughout the entire 14-day withdrawal period; b) by written notice of withdrawal from the Contract sent to the address of the Intermediary’s registered office; for this purpose the Client may use the model withdrawal form for the distance Contract, which is made available to the Client in the Application, and after printing and signing it the Client may send it to the Intermediary by post, or upload a scan/photograph of it directly into the Application interface, or send it by e-mail to info@dalinora.com.

7.4 When using the online withdrawal function under point 7.2 letter a) of this Article of the GTC, the Client must provide or confirm the following data in the Application interface: (i) their name and surname, (ii) the Contract identification data (Contract number and/or the unique user ID generated by the Application), and (iii) their verified e-mail address. After confirming this data and clicking the follow-up function “Confirm withdrawal from the contract”, the Intermediary will without undue delay send the Client, in PDF format to their e-mail address, and also make available in the Application’s Client Zone, a “Confirmation of delivery of withdrawal from the distance contract” on a durable medium, containing the Client’s name, e-mail, the Contract identification data, and the exact date and time (hour and minute) the withdrawal notice was sent. Given that the Intermediary does not charge the Client any direct fee for financial intermediation, withdrawal from the Contract is not associated with any obligation to pay any costs.

7.5 After the 14-day period under point 7.2 of this Article of the GTC has elapsed, the Client is entitled at any time to unilaterally terminate this Contract by contractual withdrawal from the Contract, with effects of termination from the moment of delivery of the expression of will to the Intermediary, by activating the relevant function directly in the Application interface (by pressing the “Close account” button) or by delivering an electronic withdrawal from the contract to the Intermediary’s e-mail address info@dalinora.com, from which it is clear that the Client has expressed the will to withdraw from the Contract (the “Withdrawal”). In the cases referred to in point 7.7 of this Article of the Contract, a condition for the Client’s successful Withdrawal directly in the Application is their prior express confirmation and issuance of an instruction to the Intermediary for the automated sale (liquidation) of all of the Client’s financial instruments intermediated by the Intermediary vis-à-vis the relevant Financial Institutions at current market prices as at the effective date of the Withdrawal. The provisions of point 7.4 of this Article of the GTC apply mutatis mutandis to withdrawal from the Contract under this point 7.5.

7.6 The Client is entitled to terminate this Contract at any time by notice, whereby the notice period is governed by the relevant legislation. The contracting parties have expressly agreed that the same rules of delivery and consequences as for contractual Withdrawal under this Article of the Contract apply to the exercise of the right to terminate the Contract by notice, including deactivation of the Client’s Application Client Zone and the possible sale of all of the Client’s financial instruments held with Financial Institutions in respect of which the Company provided financial intermediation services.

7.7 The contracting parties acknowledge that, under the applicable legislation, termination of the Contract does not automatically result in termination of the Intermediated Contract concluded between the Client and the relevant Financial Institution, as these are independent contractual relationships. However, the Company expressly and emphatically warns the Client that termination of the Financial Intermediation Contract may, depending on the technical setup of the Application and the specific business terms of the relevant Financial Institution, result in termination of the Intermediated Contract with that Financial Institution and the sale of financial instruments under the conditions of point 7.8 letter b) of this Article of the GTC. By submitting the Contract Proposal and agreeing to these GTC, the Client grants the Intermediary express and irrevocable consent and instruction to, in the event of termination of this Contract, submit on the Client’s behalf to the relevant Financial Institution an instruction to sell all of the Client’s financial instruments intermediated by the Company, whereby the Intermediary is entitled to require this instruction to be actively confirmed by the Client in the Application, and the Client is obliged to give the instruction.

7.8 If the contractual relationship between the Client and the Intermediary is terminated, regardless of the legal reason and circumstances of termination: a) in relation to the Contract and the Application, the contractual relationship with the Intermediary ceases immediately, the Application’s Client Zone is deactivated, and the Registration Contract is withdrawn from; the Intermediary ceases to perform any financial intermediation activity and client support for the Client. b) in relation to the Intermediated Contract with the Financial Institution – where the relevant Financial Institution, under its business terms, does not provide services to retail clients without an assigned financial agent, termination of this Contract results in the automatic and immediate sale of all of the Client’s financial instruments held with that Financial Institution at current market prices as at the effective date of termination of the contractual relationship with the Intermediary, based on the Client’s prior irrevocable instruction under point 7.7 of this Article, cancellation of the Client’s investment account, and termination of the Intermediated Contract with that Financial Institution. The Client acknowledges and is liable for any market losses, transaction fees of the Financial Institution, and the Client’s tax obligations arising as a result of such sale of assets. The Client bears all risks associated with breaching the obligation to familiarise themselves in advance with the conditions for terminating the Intermediated Contract directly with the relevant Financial Institution.

7.9 The Intermediary is entitled to terminate this Contract at any time, even without giving a reason. The notice period is one (1) month and begins to run on the first day of the calendar month following the calendar month in which the notice was delivered to the Client (e.g. by sending it to the Client’s e-mail address or making it available in the Application). The Intermediary is also entitled to withdraw from this Contract with immediate effect, with effects from the moment of delivery of the notice of withdrawal to the Client, if: a) the Client ceases to meet the criteria in the area of protection against money laundering and terrorist financing set out by the relevant generally binding legislation, the Intermediary, or the Financial Institution; b) the Client fails to provide the Intermediary or the cooperating Financial Institution with the necessary cooperation to carry out client due diligence within the meaning of the act on protection against money laundering and terrorist financing (in particular if they refuse to prove their identity, the origin of funds, or on whose behalf they are acting); c) the Client materially breaches their obligations under this Contract, these GTC, or the terms of use of the Application, or provides untrue, incomplete, or misleading data, statements, or documents.

7.10 Upon delivery of the notice by the Company (effective as at the last day of the notice period) or upon delivery of the notice of withdrawal from the Contract by the Intermediary, the Client’s access to the Application and their user account is automatically cancelled. In such a case, the provisions of this Article of the Contract on the consequences of account cancellation apply in full and mutatis mutandis, in particular points 7.7 and 7.8 as regards the automatic sale of all of the Client’s financial instruments held with the Financial Institution and the subsequent termination of the contractual relationship with that Financial Institution, whereby any associated costs of the Financial Institution, damage, losses, fees, or tax obligations are borne in full and exclusively by the Client.

7.11 Termination of the Intermediation Contract for any reason also results, as at the effective date of termination, in the cancellation of the Registration Contract.

Article VIII. Payment of any financial performance arising from the financial service provided by the Financial Institution

1. The Client does not pay the Company any payments or other financial performance relating to the intermediation of the financial service, nor any payments or other financial performance arising from the Intermediated Contract. All payments or any other agreed financial performance (in particular investments, insurance premiums, or old-age pension savings contributions) must be paid by the Client in accordance with the Intermediated Contract directly to the Financial Institution.

2. No employee, statutory body, authorised representative, or other collaborator of the Company is entitled to accept from the Client any payments, cash, funds, cheques, bills of exchange, or other monetary or non-monetary performance relating to the intermediation of the financial service or arising from the Intermediated Contract. The Intermediary is not entitled to take into custody the funds or financial instruments of Clients.

3. The Company does not provide investment advice on an independent basis (within the meaning of § 10 of the Act and § 73d of the SA) and does not accept direct remuneration for this service from the Client. Investment advice provided by the Application’s underlying algorithms is a free service for the Client, forming part of comprehensive financial intermediation, and the Company is remunerated for it exclusively indirectly, in the form of commissions (inducements) paid by the relevant Financial Institution in accordance with its fee schedule and the Company’s policy of algorithmic neutrality described in the Pre-contractual Information.

Article IX. Security of the Web application and the Client Zone

1. The Application and the Application’s Client Zone are protected by personalised access credentials. Access to the Application on first login (or when logging in on a new device) is secured by multi-factor authentication (MFA), comprising a combination of login credentials (phone number and password) and a unique one-time verification code sent to the Client’s verified phone number (SMS code) or verified e-mail address. After successful initial login and device activation, repeated access to the Application and the Client Zone is secured by local biometric verification (FaceID, TouchID) or a personal access code (PIN) directly on the Client’s device.

2. The Client is obliged to carefully protect their access and authentication credentials for the user account in the Application, to change the access password regularly, and to secure them against any misuse by third parties. The Client bears full liability for all legal acts performed in the Application interface after successful login using their authentication credentials, unless they prove that the misuse occurred due to fault on the Company’s side. The Client is obliged to inform the Company without undue delay of any loss, theft, or suspected misuse of their access credentials or of the mobile device with the Application installed, at the e-mail address info@dalinora.com.

3. The Company reserves the right to temporarily restrict or interrupt access to the Application, the Application’s Client Zone, or the AI Chatbot due to planned technical maintenance, software updates, bug fixing, or in the event of an imminent cyberattack or other similar serious reason that could jeopardise the security of Clients’ data or the stability of the Application.

Article X. Specifics of interaction with the Application

1. Financial intermediation, and in particular investment advice, is carried out in the Application using the Application’s predefined underlying algorithms, while real-time interaction with the Client takes place via the AI Chatbot. In accordance with § 19(2)(f) of Act No. 18/2018 Coll. and Article 50 of Regulation (EU) 2024/1689 (the AI Act), the Company expressly informs the Client that they enter into direct interaction with an automated communication interface using artificial intelligence via the AI Chatbot, and that the evaluation of their investment questionnaire and assignment of a suitable investment portfolio takes place on the basis of automated processing of personal data and profiling (§ 19(2) of Act No. 18/2018 Coll., Regulation (EU) 2024/1689, Art. 52). The Client confirms that they have been clearly and comprehensibly informed of these facts and are interested in the provision of services in this manner.

2. Outputs and investment recommendations are generated exclusively by the Application’s Underlying Algorithms on the basis of mathematical and scoring models that process the information entered by the Client into the investment questionnaire. The Company guarantees and technologically ensures the algorithmic neutrality of these Underlying Algorithms, which means in particular that the amount of commissions paid by Financial Institutions in no way enters the calculation formulas and has no influence on the selection or order of recommended products. Through its professional guarantor, the Company regularly tests, audits, and verifies the compliance of the Application’s Underlying Algorithms with applicable Slovak legislation, the MiFID II directive, and the rules of conduct towards clients under the SA.

3. The Client has the right at any time to ask the Company for a non-automated (human) review and explanation of the outputs generated by the Application’s Underlying Algorithms, in particular the results of the suitability test and appropriateness test and the AI Chatbot’s outputs. On the basis of the Client’s request delivered through the Application or to the e-mail address info@dalinora.com, the Company will without undue delay ensure an individual assessment of the Client’s situation by a natural person, being the Company’s professional guarantor or a professional employee authorised by them. Within this process the Client also has the right to express their own opinion on the generated investment recommendation and to dispute the correctness of this output, whereby the professional guarantor’s resulting opinion will be sent to them in written form in PDF format directly to the Client Zone in the Application and to their verified e-mail address.

Article XI. Protection of personal data

The Company fully respects the privacy of its Clients and approaches the protection of their personal data with the utmost professional care. All information on how your data is processed can be found in the Privacy Policy. By agreeing to these General Terms and Conditions and creating a user account, you expressly confirm that you have duly familiarised yourself with the Privacy Policy.

Article XII. Final Provisions

1. If a ground for invalidity of these GTC applies only to a certain part, only that part is invalid, unless it follows from the nature of the legal relationship between the Company and the Client that this part cannot be separated from the rest of the content.

2. These GTC are valid and effective from 28 August 2026. The Company reserves the right to change, supplement, or replace these GTC with a new wording at any time. The Client will be informed of changes to the GTC via the Client Zone (durable medium) or by e-mail, at least 15 calendar days before the new version of the GTC takes effect. If the Client does not express written disagreement in the Client Zone before the change takes effect, they are deemed to agree with the change.

3. All legal relationships established by these GTC or the Financial Intermediation Contract are governed by the law of the Slovak Republic. The general courts of the Slovak Republic have subject-matter and territorial jurisdiction to resolve any disputes, unless the Client makes use of the right to alternative dispute resolution.

4. In the event of a conflict between the provisions of these GTC and the provisions of the Financial Intermediation Contract, the provisions of the Financial Intermediation Contract prevail.

5. By confirming (signing) the Financial Intermediation Contract in the Web application, the Client confirms that they have familiarised themselves in full with these GTC and understand their content.